Legal

Refund Policy

Version 1.0 · Last updated 27 August 2026

Short version. You can get a full refund within 14 days of your first payment, for any reason. After that, you can cancel anytime and you won’t be charged again — but we don’t refund the portion of a billing period already underway. Payments and refunds are handled by Paddle, our Merchant of Record.

1. Who this applies to

This Refund Policy applies to paid subscriptions to the Finn platform at hello-finn.com (the “Service”), operated by Cerberus Media (Pty) Ltd (“Cerberus”, “we”, “us”). It forms part of, and should be read together with, our Terms of Service.

Paddle.com Market Limited (“Paddle”) is our authorised reseller and Merchant of Record. Paddle processes all payments and refunds for the Service, issues your invoice, and is the seller of record for your purchase. A refund approved under this policy is paid out by Paddle to your original payment method.

2. 14-day money-back guarantee

If you are a first-time subscriber, you may request a full refund within 14 days of your initial payment, for any reason — no justification required. This applies to both monthly and annual plans.

The guarantee covers your first paid subscription to a plan. It does not apply to a plan you have previously subscribed to and been refunded for, or to repeated subscribe-and-refund cycles.
To claim it, email info@hello-finn.com from your account email address, or use the refund option on your Paddle receipt (see section 5), within the 14-day window.

3. Cancelling after the first 14 days

You can cancel at any time — there is no lock-in, no minimum term, and no cancellation fee. When you cancel:

your subscription stops renewing, so you are not charged again;
your access continues until the end of the billing period you have already paid for, and then lapses;
we do not provide partial or pro-rated refunds for the unused part of a billing period after the 14-day window, except where a refund is required by applicable law.

4. Automatic renewals

Subscriptions renew automatically at the end of each billing period until you cancel. If you were charged for a renewal you did not intend — for example, you meant to cancel before it — contact us promptly at info@hello-finn.com. We review these on a case-by-case basis and will generally refund a recent, unused renewal as a matter of goodwill. This does not affect any statutory right you may have.

5. How to request a refund

By email. Write to info@hello-finn.com from the email address on your account, telling us which plan and payment the request relates to.
Through Paddle. Every Paddle receipt and invoice includes a link to manage your purchase, where a refund can also be requested. Your receipt is emailed to you at the time of payment.

Once a refund is approved, Paddle returns the funds to your original payment method. The time it takes to appear depends on your bank or card provider, but is typically 5–10 business days.

6. Chargebacks

If something looks wrong with a charge, please contact us first at info@hello-finn.com. We can almost always resolve a billing issue faster than a bank dispute, and a refund under this policy is the quickest route to your money back.

7. Your statutory rights

Nothing in this policy limits or excludes any non-waivable consumer rights you may have under the law that applies to you — including, where applicable, cancellation or “cooling-off” rights for consumers in the United Kingdom and the European Union. Where those rights give you more than this policy does, they prevail.

8. Contact

Questions about a refund or your subscription? Email info@hello-finn.com.

Cerberus Media (Pty) Ltd
Registered office: Johannesburg, South Africa